Terms of Service & SLA Commitment
Transparent Policies, Enterprise Data Security & Client Rights
1. Service Scope & Software Delivery
ACS - ARUKZ Consultancy Services provides custom software engineering, ERP licensing, web application development, mobile app delivery, cloud architecture, and digital growth services. Every project operates under an explicit statement of work (SOW) detailing milestones, deliverables, tech stacks, and acceptance criteria.
2. Intellectual Property & Source Code Ownership
Upon complete payment of contracted development fees, the client retains 100% intellectual property ownership of bespoke source codes, proprietary database designs, custom algorithms, and business logic created exclusively for their engagement.
3. Data Privacy & Non-Disclosure (NDA)
We treat all client business data, ledger balances, customer lists, and proprietary documents with absolute confidentiality under strict NDA terms. ACS strictly complies with Indian Digital Personal Data Protection (DPDP) standards and international ISO 27001 data isolation policies.
4. 99.98% Cloud SLA & Support Response Times
For clients enrolled in our Managed Cloud & ERP Support SLA, ACS guarantees 99.98% production uptime. Critical Sev-1 incidents (billing downtime, payment gateway disruption) receive an immediate response within 15 minutes, 24 hours a day, 365 days a year.
5. Governing Law
These terms shall be governed by and construed in accordance with the laws of Tamil Nadu, India. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Chennai or Thoothukudi, Tamil Nadu.
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